Over the years we have come to understand the most likely things that can go wrong with an Internet connection and Email. Here are a few tips:
- If you cannot send and/or receive Email be sure to first make sure your Intenernet access connection is working. The easiest way to do this is to try to browse the web - maybe go to www.google.com. Check modem lights and reboot modems and routers if necessary.
- If you cannot send Email try to see if you can receive Email. If you can do one and not the other is means you have a setting wrong. The most common thing we see is not configuring your outgoing mail to use authentication (same settings as incoming).
- Usernames vs. Email addresses. Since we offer other services besides Email we have traditional usernames for accounts rather than full Email addresses. A username will not have an @ symbol in it nor contain any spaces. Case is not important for usernames (unlike passwords).
- Try webmail. If you cannot make your mail client software on your computer behave try one of our webmail products to make sure your account is working correctly. http://webmail.owt.com or http://wmail.owt.com If your Email is working with either of our webmail products then check your settings carefully. Where you are asked for an Email address make sure there is an @ in it and when you are asked for a username make sure there is not.