OWT Technical Support       https://support.owt.com

Settings

Outgoing Mail Server:

  • smtp.owt.com - server typically requires authentication using the same settings as incoming
  • Standard Port: 25
  • Alternate Port: 587 (we urge you to use this port with mobile devices or if you access our mail servers from another provider)
  • You may send up to a 100MB file!  Other providers usually limit you to 10 Mb or less but OWT supports large file sending and receiving. 

Incoming Mail Server (POP3 or IMAP):

  • pop3.owt.com
  • Supports both the POP3 and IMAP protocols (you may also use imap.owt.com if you want to)

SSL/TLS: Both incoming and outgoing servers support SSL/TLS. This is optional but recommended. 

Webmail:

Passwords: To have your password changed simply call tech support at 783-3454 and they will validate your identity and change your password while you are on the phone. This procedure is required to ensure your account security.

POP3 vs. IMAP

Most Email clients will support two mail protocols: IMAP and POP3.  For the user the distinction between these protocols is simple:

  • IMAP:  All mail and folders are stored on the mail server.  If expect to save much of your Email this is not a great option as eventually you will run out of storage space BUT this can be a great option for mobile devices when you have a desktop computer or laptop that weill also connect at least periodically and be set to remove all but the most current messages. (by the way both of our webmail products use IMAP)

  • POP3: Your mail client will ask for your new Email and all of that content will be sent from the server to the Email client.  Most Email clients can be set to leave a certain number of days Email on the server.

In a nutshell here are our recommendations:

Mobile devices should be set to use IMAP.   

Your primary computer should be set to use POP3 but set to leave say 14 days of Email on the server.  This way if you also connect with mobile devices your most current Emails will always be available and you won't run into storage limitations.   

Many mobile devices will only mark Email for deletion using the IMAP protocol and never issue the command to purge those deleted Emails.  This can be frustrating when using multipe mobile devices and there isn't any perfect solutions.  If you connect with a normal IMAP client like our webmail products they will issue the purge for you.  Normally we just suggest only bothering to delete mail on your desktop clients as it is less time consuming and less frustrating. 

OWT Email Basics

To configure any Email client software you will need to know the following:

NOTE: we do offer other Email solutions so please consult the information you were given by OWT as it may differ from our standard solutions outlined below. 

  1. The Email address for the account. eg. user@yourdomain.com or user@owt.com
  2. The username for this account eg. user123
  3. The password for this account

Regardless of the Email client used most settings will be similar.  We suggest you approach configuring your Email client like this:

  1. Find the account settings area of your Email client.  
  2. Create a "new" account. 
  3. Generally you will have to selecte between two protocols: POP3 and IMAP.  We recommend POP3 for your main computer or device and IMAP for all the others.
  4. Enter your Email address - remember this will be at some domain - either @owt.com or @yourdomain
  5. When it asks for the account name or username enter that information - this is NOT your Email address.  If your Email is @owt.com then the account will be the part BEFORE the @ however. For other domains it might be totally different. 
  6. Enter your password. 
  7. For the incoming server use pop3.owt.com as the host name. The standard ports will be fine.  
  8. For the outgoing server use smtp.owt.com  as the host name.  Most users will want to override the standard mail port and set it to 587 as many providers block the standard mail port these days.  Look from some manage settings or server settings button near the Outgoing (SMTP) settings.  This is an important step and the most likely thing that is misconfigured. 
  9. Your outgoing mail must be authenticated.  This is another common configuration error.  You will need to enter the same username and password as you did for incoming Email.  Many Email programs will offer a checkbox solution to use the same account information as incoming mail and you should enable that soltuion. 
  10. At any point if your Email program prompts you to use SSL or TLS you may enable that if you wish.  This just means that your connection to our servers will be encrypted. This is a bit slower but really a good practice and we recommend it. 

That is genrally all that has to be done.  If you need ANY help you can call technical support at 509-783-3454 and we will be happy to help you. You can also Email us at help@owt.com 

Webmail

OWT offers two webmail solutions - basically websites where you can easily check your OWT Email. 

We offer a contemporary solution that is more modern and we think a bit easier to use: http://wmail.owt.com

We also offer our older solution that we have offered for years and years which many customers prefer: http://webmail.owt.com

Here you will just login with your OWT username.  If your Email is @owt.com then then you may just use your Email address. If your Email is at another domain then you will need to know your username or account name.  That plus your regular Email password will get you logged in.

Be sure to configure your return Email address.