OWT Technical Support       https://support.owt.com

Welcome to OWT Support

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From the Net

06/24/2017
On this week's episode of the 'Geek's Guide to the Galaxy' podcast the creators of the science fiction show look back on its legacy.
06/24/2017
Each week we take a poll around the office to see what makes our colleagues tick. This week we asked which are the best summer blockbusters ever and why.
06/24/2017
The iPhone 7 Plus has Portrait Mode, but so does the OnePlus 5.
06/24/2017
Not everything on Instagram is worth sharing to the world.
06/24/2017
From CNET Magazine: The H.L. Hunley was the first sub to sink an enemy ship. It was also a death trap that showed how not to design a submarine.
06/24/2017
Every Saturday we round up the biggest cybersecurity news of the week.
06/24/2017
The NSX relies on the kind of innovation that will help Honda cruise into the self-driving future.
06/24/2017
Just how much tech does it take to get to the center of the emerging marijuana market? We found out at the fourth annual Cannabis World Congress in New York City.
06/24/2017
Annalise Ophelian talks about her crowdfunded documentary, which asks women inspired by Star Wars about their love for a galaxy far, far away.
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Local Support

We are here to help!

If you need help configuring our computer, tablet or mobile device please be aware that we are here to help you.  You can bring your device into us and we can configure it for you FREE. Of course you can call us at 783-3454 or even Email us at help@owt.com but if you want to avoid the frustration you can just bring it in.  

New computer? Bring it in and we can configure it for you and even help migrate your old content to a new system. 

Cost Effective

 

Our Hours

We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9AM to 6PM. Our technical support line is answered from 8AM to 6PM however. 

We are closed weekends and most holidays.

Department Phone Hours Email
Billing, Sales or Account Questions 509-735-0408 9AM to 6PM M-F admin@owt.com
Technical Support 509-783-3454 8AM to 6PM M-F help@owt.com

If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. 

Should you update to macOS Sierra?

Apple's latest update for the Macintosh operating system is out and ready to be installed on most any Mac built since late 2009.  Dubbed macOS Sierra or macOS version 10.12 this is maybe more subtle than most other years with the main new feature being the addition of Siri to the Mac.   

While Sierra doesn't bring that much new to the party we still suggest upgrading as it usually isn't long before older versions of the macOS become problematic with some software and slower to get security fixes.  While we found Sierra to slow down older machines just a bit we don't feel this should deter you from the upgrade.  

Sierra does want more RAM and we really feel it is best to have 8GB of RAM or more but we have seen great sucess on 4 GB machines so long as you don't intend to run too many things simultanesiously.  

With all updates and upgrades OWT is here to help.  If you are uncomfortable with the upgrade or just want to use our fat Internet connection bring your system to OWT and we can do the update for you economically. 

Should you update to iOS 10?

Apple's annual update for the iPhone and iPad is now avilailble and iOS 10 brings some very nice features even to older devices. You will now need an iPhone 5 or better and an iPad Air or newer to support the update.

Overall we are pleased enough with the update but for most older devices it is a bit slower. This is largely due to added features some of which you can turn off or cripple to improve speed but it isn't too bad.  Bascially the older your device the more likely it is to be slower.  

We have seen some update headaches and a few machines have needed to be restored via iTunes but many of these issues have been worked out with the iOS 10.1 update.  

With all updates and upgrades OWT is here to help.  If you are uncomfortable with the upgrade or just want to use our fat Internet connection bring your system to OWT and we can do the update for you economically. 

Should You Update to Windows 10?

Many of our customers ask us if we think they should upgrade to the latest version of various operating systems. Since so many have been released recently we thought we would share our thoughts with you.Windows 10First of all we like Windows 10. Windows 10 solves most of the problems we had with Windows 8 and doesn't post huge transition issues for Windows 7 users. Whether you should upgrade yet depends on a few variables:

  • If you are intolerant of obvious cosmetic and some less obvious but still troubling bugs you should wait. While mostly reliable there are some problems that have not all been sorted out yet. Windows 10 is being updated frequently and improving every week.
  • While we have found good application support if you have a mission critical application we suggest you check with the vendor to ensure Windows 10 compatibility. Most applications are but a few older applications may have some significant issues.
  • Check with the vendor of your computer. We have seen a few (most notably Sony VAIO) computers that do not have critical drivers supporting Windows 10 available yet. Laptops may be the most prone to these issues. These will come in time.
  • If you use an older printer or really any older device other than an external hard drive you might want to check with the vendor to ensure drivers are available for Windows 10.
  • If you use Windows 8 now you should have little trouble adapting to the new OS but it is a bit of a hybrid between Windows 7 and 8 in the way it works. This will be more daunting to Windows 7 users than Windows 8 users.

Overall we are pretty happy with Windows 10 and generally recommend it to all those using Windows 8 and most Windows 7 users. Windows 10 is a free upgrade for all licensed Windows 7 and Windows 8 systems. We wish Microsoft would extend this program to Windows Vista.

Remember that after you update you may need to upgrade your anti-virus solution! This type of software will certainly require and update. We do not feel you should rely on the built-in anti-virus/mailware capabilities of Windows 10 and suggest either Norton Internet Security or Secure Anywhere - both commercial solutions that work well under Windows 10.

With all updates and upgrades OWT is here to help.  If you are uncomfortable with the upgrade or just want to use our fat Internet connection bring your system to OWT and we can do the update for you economically. 

Virus Woes

Exclamation Triangle RedDespite advances in anti-virus and anti-malware software virus and malware issues are as significant as ever.  What's changed the most is the severity that these infections can damage your system.  In the past even the most infected systems could be cleaned in no more than a few hours work but today we are seeing systems that are just too badly damaged to be properly cleaned.For this reason we are encouraging Windows users take certain steps to help minimize the impact of these infections:

  • First and foremost make sure you have a backup solution.  One that KEEPS you updated. There are a variety of solutions and will add some articles to this site to help with that soon.

  • Make sure you have a quality, updated anti-virus/anti-malware system that uses active scanning on your computer.  We have some recommendations but none of the free products will protect you completely.  We have a couple of solutions that we link in our recommendations section here. Understand that we are no longer recommending any of the free anti-virus solutions. If at all possible a commercial product will save you time and money in the long run!

Phishing Scams

We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams!

Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation.

We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about.

Did you know that OWT repairs computers too?

We don't just provide great tech support - we can fix your ailing PC or Mac as well. From virus issues and blown up Windows to replacing drives and other components let OWT get the job done right and save you money in the process. OWT has very competitive service rates and a lot of experience with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money!

VIRUS/SPYWARE REMOVAL * UPGRADES * DATA RECOVERY * SOFTWARE SOLUTIONS MACINTOSH AND PC

Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day!