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OWT Technical Support       https://support.owt.com
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Should you upgrade to iOS 13 (including iPadOS 13)?

The initial 13.0 release was a bit rough for iOS 13 and iPadOS 13 and we just can't recommend it but now that 13.2 is out we can finally recommend this version of the OS.  If you device will support this version we feel there are no downsides at this time other than some minor cosmetic issues. 

At this point iOS 13.x, iPadOS 13.x and WatchOS 6.x are all looking pretty good for any device that can support them. 

We feel all iOS and iPadOS users should keep their systems as up to date as possible once the main release issues have been resolved as these have. 

Should you upgrade to MacOS Catalina

Unless you purchased a new Mac very recently and have nothing but the latest software installed on your Mac we strongly recommend that you do NOT install MacOS 10.15 (Catalina) on your Mac just yet.  We are not having any significant issues on new systems or clean installs without any data migration but upgrading still has some issues.  If you don't have much in your iTunes library and have a small and simple photos library you are probably OK.  Hoping 10.15.2 will solve the few issues we still have with larger iTunes libraries.  

While we aren't seeing too many problems with the release software per se there are things you must check before you upgrade.  Most significantly you must understand that Catalina will not run 32-bit software - all software must be upgraded to 64-bit.  Apple has warned developers for more than 15 months about this eventuality but a lot of software hasn't yet or never will be upgraded.  If you have been getting by with that 10 year old version of Microsoft Office you are out of luck.  

To see how much this will impact you, if you are running a recent version of MacOS do the following:

  1. From the   Menu select About This Mac
  2. Click on the System Report... button
  3. Find the Software section in the right column of the report
  4. Click on Legacy Software

You will now see all of the 32-bit applications and get an idea of what software you will lose when you upgrade.  If you find that these losses are acceptable you can prepare to upgrade. 

Now that a few updates have come out Catalina appears to be stable and the issues are minimized.  Too many users are still frustrated by the loss of some legacy application but other than that we feel upgrading is safe enough.  

Virus Woes

Exclamation Triangle RedDespite advances in anti-virus and anti-malware software virus and malware issues are as significant as ever.  What's changed the most is the severity that these infections can damage your system.  In the past even the most infected systems could be cleaned in no more than a few hours work but today we are seeing systems that are just too badly damaged to be properly cleaned.For this reason we are encouraging Windows users take certain steps to help minimize the impact of these infections:

  • First and foremost make sure you have a backup solution.  One that KEEPS you updated. There are a variety of solutions and will add some articles to this site to help with that soon.

  • Make sure you have a quality, updated anti-virus/anti-malware system that uses active scanning on your computer.  We have some recommendations but none of the free products will protect you completely.  We have a couple of solutions that we link in our recommendations section here. Understand that we are no longer recommending any of the free anti-virus solutions. If at all possible a commercial product will save you time and money in the long run!

Ransomware is a real threat these days. Security software may only partially protect you from the worst of this but when it doesn't it is in those instances where the malware tries to trick the user into clicking on something or approving something as an authorized addition that will ultimately encrypt your hard drive until you pay a ransom.  The key here is to not be tricked.  While you are casually browsing the web there is just no reason to do what a popup tells you to.  Close them or your web browser if you have to but BE CAREFUL. 


Our Hours

We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9AM to 6PM. Our technical support line is answered from 8AM to 6PM however. 

We are closed weekends and most holidays.

Department Phone Hours Email
Billing, Sales or Account Questions 509-735-0408 9AM to 6PM M-F admin@owt.com
Technical Support 509-783-3454 8AM to 6PM M-F help@owt.com

If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. 

When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone. 

Our Status

OWT is open during this health crisis but not everything is normal by any means. 

Our staff is in the office as normal and our doors are technically open but we are really not looking for customers to come in unless you have an urgent computer repair need.  We will not be scheduling any meetings and expect only to be working on urgent repair issues and, of course, handling technical support over the phone and via Email. 

If you do need to bring in a computer for repair understand that we will be less social than usual and ask that you leave your hardware and go.  

Stay safe everyone. 

Protect Your Passwords!!!

It's now 2020 and we STILL have customers giving up their passwords to third parties!

Please KNOW that OWT will NEVER EVER ask for your password in any abnormal way. If something doesn't look right IT ISN'T!

When we see compromised accounts we will immediately lock the account and you will need to call technical support for a new password. 

Phishing Scams

We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams!

In reality no one does this!  If any Email wants you to verify anything and you didn't just interact with them recently then it is probably bogus.  If for some reason you think it might be real just login to that site THE WAY YOU NORMALLY DO AND NOT FROM A LINK IN THE EMAIL.

Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation.

We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about.


Did you know that OWT repairs computers too?

We don't just provide great tech support - we can fix your ailing PC or Mac as well. From virus issues and blown up Windows to replacing drives and other components let OWT get the job done right and save you money in the process. OWT has very competitive service rates and a lot of experience with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money!

VIRUS/SPYWARE REMOVAL * UPGRADES * DATA RECOVERY * SOFTWARE SOLUTIONS MACINTOSH AND PC

Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day!

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