QR Code
OWT Technical Support       https://support.owt.com
[Skip to Content]

Welcome to OWT Support

  • Your IP Address:
  • Your browser: CCBot/2.0 (https://commoncrawl.org/faq/)
  • Traceroute Tool
Current Internet Health Rating:
Looks at performance to various locations
throughout the Internet from OWT.

Should you upgrade to MacOS Mojave

As they have done for the past several years Apple released their latest major OS release - MacOS 10.14 also known as Mojave in October of 2018.  

Like every release this version will be compatible with fewer older Macs.  Most every Mac built since 2011 is still supported however. But should you upgrade?

This release doesn't appear to be any slower and might be a bit faster in some ways and thankfully it doesn't seem to use substantially more RAM or disk space so those with limited resources should be OK.  Still, we recommend only upgrading if you have 8 GB of RAM. 

Mojave seems to be less buggy than most new releases so we recommend it from that standpoint.  A few features will only run on newer hardware but most disturbing might be the features that Apple has removed.  Some of these things were small things that very few will miss but some software will no longer run if not upgraded because of a lack of support for various features in Mojave.  

  • OpenGL and OpenCL support will be removed in 10.15 but the warnings are displayed now.  The same goes for 32-bit applications.  If your software is not actively being developed start looking for replacements now!
  • Safari Extensions installed from the Safari Extensions Gallery are no longer supported. App-store only now. 
  • Jabber support in Messages is gone (this was just dumb)
  • Integration with various third-party services is no longer supported.  We will have to wait and see how much this impacts us. 
  • Back to My Mac support is gone.  There are third-party solutions but this was another dumb move. 

Mojave has a substantial list of new features but most are really minor from the user's perspective. 

  • Dark Mode - option dark background with colored text for most everything.
  • Stacks - a nice but only partial solution to a cluttered desktop. Stacks will coalesce similar items into a single stack that can be clicked on and expanded.  We still urge you to keep your desktop relatively uncluttered for performance reasons. 
  • Screenshot and preview markups - a very nice feature in that you can now markup documents like you could before in mail and Preview from Finder previews.  Quickly markup screenshots and drop them on Messages. 
  • Dynamic Desktop - your desktop images can now change based on the time of day.  Meh
  • A new Screenshot Utility that is really not that much new but still a decent addition. 
  • A few new Apps that were previously iOS apps.  Home kit control etc.  Nice if you used them. 
  • Continuity Camera - take a picture with your iOS device and use it right away on your Mac.  
  • Apple describes new App Store improvements.  Some improvements but it is even harder to find less popular titles now.  The OS updates have been moved into a separate updater which both better and more confusing. 
  • New Gallery View in the Finder.  Sometimes this view can be very nice but not a big deal for most. 

So, should you upgrade?  If you have 8 GB of RAM and have a compatible Mac we say yes.  While this isn't a big upgrade from the perspective of features it seems solid and if it doesn't remove a feature you needed it can be a bit of a productivity improvement.  

Should you upgrade to iOS 12

Apple regularly releases major new versions of their mobile operating systems and in October of 2018 they released iOS 12.  iOS 12 supports most every device that supported iOS 11 and so if you are running iOS 11 you should be able to upgrade. 

OWT evaluates the iOS releases and we support a lot of users that have upgraded. The past few releases Apple has offered beta releases to the public which we had hoped would make the final versions less prone to bugs but it seems that they start with such a terribly buggy product that by the time the final release is made available a few bugs still make it through.  

Since version 9 of iOS OWT has recommended that users wait for the ".1" release to upgrade and this year is no exception.  Now that iOS 12.1 is out we do suggest that all iOS users upgrade to this version. 

Virus Woes

Exclamation Triangle RedDespite advances in anti-virus and anti-malware software virus and malware issues are as significant as ever.  What's changed the most is the severity that these infections can damage your system.  In the past even the most infected systems could be cleaned in no more than a few hours work but today we are seeing systems that are just too badly damaged to be properly cleaned.For this reason we are encouraging Windows users take certain steps to help minimize the impact of these infections:

  • First and foremost make sure you have a backup solution.  One that KEEPS you updated. There are a variety of solutions and will add some articles to this site to help with that soon.

  • Make sure you have a quality, updated anti-virus/anti-malware system that uses active scanning on your computer.  We have some recommendations but none of the free products will protect you completely.  We have a couple of solutions that we link in our recommendations section here. Understand that we are no longer recommending any of the free anti-virus solutions. If at all possible a commercial product will save you time and money in the long run!

Ransomware is a real threat these days. Security software may only partially protect you from the worst of this but when it doesn't it is in those instances where the malware tries to trick the user into clicking on something or approving something as an authorized addition that will ultimately encrypt your hard drive until you pay a ransom.  The key here is to not be tricked.  While you are casually browsing the web there is just no reason to do what a popup tells you to.  Close them or your web browser if you have to but BE CAREFUL. 

Our Hours

We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9AM to 6PM. Our technical support line is answered from 8AM to 6PM however. 

We are closed weekends and most holidays.

Department Phone Hours Email
Billing, Sales or Account Questions 509-735-0408 9AM to 6PM M-F admin@owt.com
Technical Support 509-783-3454 8AM to 6PM M-F help@owt.com

If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. 

Protect Your Passwords!!!

It's now 2019 and we STILL have customers giving up their passwords to third parties!

Please KNOW that OWT will NEVER EVER ask for your password in any abnormal way. If something doesn't look right IT ISN'T!

When we see compromised accounts we will immediately lock the account and you will need to call technical support for a new password. 

Phishing Scams

We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams!

Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation.

We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about.

Did you know that OWT repairs computers too?

We don't just provide great tech support - we can fix your ailing PC or Mac as well. From virus issues and blown up Windows to replacing drives and other components let OWT get the job done right and save you money in the process. OWT has very competitive service rates and a lot of experience with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money!


Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day!

Cost-Effective Computer Repair

Cost Effective

Web Design
Local Support

From the Net

It could be possible to ID at-risk children based on a single teacher's assessment.
In his new memoir, the Mouse House CEO claims that if Steve Jobs were still alive they would've discussed combining their companies.
Apple's flagship "cube" is once again open for business.
Nissan promises the new pickup truck will be "hot."
The viral event in Nevada to "see them aliens" is finally happening, and so are the memes.
Plus deals on Logitech accessories, Apple Watch and iPad pre-orders, and more.
iPadOS, macOS, and tvOS releases are still on the way, though.
Your iPhone will get a software update this week, but you might want to wait for iOS 13.1.
Your iPhone will get a software update this week, but you might want to wait for iOS 13.1.
Organizing your tabs so far only works on Android, but you can try it on personal computers Thursday.