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OWT Technical Support       https://support.owt.com
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Should you upgrade to MacOS 11 (Big Sur)

The beta releases of Big Sur haven't been terribly stable and even the later releases were a bit buggy especially with some apps.  We suggest you hold off upgrading to Big Sur until some of this has been resolved. Hopefully 11.1 will be out before the end of the year.  This .1 release is often the release that irons out the main bugs found at launch. 

We are testing the public release on a secondary system and have run in to many minor and few major problems in 11.01.  Wake from sleep issues have actually gotten worse and Mail has a serious issue with IMAP accounts and Messages just has too many issues. 

MacOS betas are not as widely installed as with iOS and so we rarely recommend being an early adopter and this time is no exception.  We will update this article when things change. 

If you are currently running MacOS 10.15 (Catalina) then Big Sur should run on your Mac. If you are not you may want to look at the many issues that were caused by MacOS 10.15 with regard to the 64-bit app requirement.  This was a deal breaker for some but a year in most software has been upgraded if it ever will be. If you use older software that cannot be upgraded you may lose access to this software with 10.15 (Catalina) or 11 (Big Sur).  

Should you upgrade to iOS 14 (including iPadOS 14)?

We have found both iOS 14 and iPadOS14 to be quite stable since it's release and can recommend that customers install it. Even the beta releases were more stable than previous beta releases.  

There are few must-have features in this release but several nice features are included.  However, many of these are contingent upon apps and developer support so you may not see a huge impact right away. 

If you are a Mac user and plan to upgrade to MacOS 11 (Big Sur) this fall then you might want to get your iOS updates done soon so you can start to get familiar with some of the concepts. 

Virus Woes

Exclamation Triangle RedDespite advances in anti-virus and anti-malware software virus and malware issues are as significant as ever.  What's changed the most is the severity that these infections can damage your system.  In the past even the most infected systems could be cleaned in no more than a few hours work but today we are seeing systems that are just too badly damaged to be properly cleaned.For this reason we are encouraging Windows users take certain steps to help minimize the impact of these infections:

  • First and foremost make sure you have a backup solution.  One that KEEPS you updated. There are a variety of solutions and will add some articles to this site to help with that soon.

  • Make sure you have a quality, updated anti-virus/anti-malware system that uses active scanning on your computer.  We have some recommendations but none of the free products will protect you completely.  We have a couple of solutions that we link in our recommendations section here. Understand that we are no longer recommending any of the free anti-virus solutions. If at all possible a commercial product will save you time and money in the long run!

Ransomware is a real threat these days. Security software may only partially protect you from the worst of this but when it doesn't it is in those instances where the malware tries to trick the user into clicking on something or approving something as an authorized addition that will ultimately encrypt your hard drive until you pay a ransom.  The key here is to not be tricked.  While you are casually browsing the web there is just no reason to do what a popup tells you to.  Close them or your web browser if you have to but BE CAREFUL. 

Our Hours

We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9AM to 6PM. Our technical support line is answered from 8AM to 6PM however. 

We are closed weekends and most holidays.

Department Phone Hours Email
Billing, Sales or Account Questions 509-735-0408 9AM to 6PM M-F admin@owt.com
Technical Support 509-783-3454 8AM to 6PM M-F help@owt.com

If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician. 

When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone. 

Holiday Schedule

Here is our holiday schedule for our business offices and tech support.  All services will be monitored 24/7 of course.  Below are simply the days we will not be in the office that we normally would:

November 26th and 27th - closed for the Thanksgiving Holiday.

December 24th and 25th - closed for the Christimas Holiday.

January 1st - closed for New Years Day.

Our Status

OWT is open during this health crisis but not everything is normal by any means. 

Our staff is in the office as normal and our doors are technically open but we are really not looking for customers to come in unless you have an urgent computer repair need.  We will not be scheduling any meetings and expect only to be working on urgent repair issues and, of course, handling technical support over the phone and via Email. 

If you do need to bring in a computer for repair understand that we will be less social than usual and ask that you leave your hardware and go.  

Also, understand that the law now requires that customers do wear a mask/face covering when they come into our offices.  

Stay safe everyone. 

Protect Your Passwords!!!

It's now 2020 and we STILL have customers giving up their passwords to third parties!

Please KNOW that OWT will NEVER EVER ask for your password in any abnormal way. If something doesn't look right IT ISN'T!

When we see compromised accounts we will immediately lock the account and you will need to call technical support for a new password. 

Phishing Scams

We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams!

In reality no one does this!  If any Email wants you to verify anything and you didn't just interact with them recently then it is probably bogus.  If for some reason you think it might be real just login to that site THE WAY YOU NORMALLY DO AND NOT FROM A LINK IN THE EMAIL.

Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation.

We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about.

Did you know that OWT repairs computers too?

We don't just provide great tech support - we can fix your ailing PC or Mac as well. From virus issues and blown up Windows to replacing drives and other components let OWT get the job done right and save you money in the process. OWT has very competitive service rates and a lot of experience with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money!


Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day!

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