All OWT services are monitored 24/7 and key staff are made aware of any issues detected promptly. Technical support staff are available at 783-3454 from 8:00 AM to 6:00 PM Monday through Friday. We are closed on all major holidays plus the day after Thanksgiving and one day adjacent to Christmas day. You may use our contact form to submit support requests at any time and our staff will try to reply as soon as possible.