Like everything else we have to have rules. We believe in open access and net neutrality and just want everyone to be happy but that includes our lawyer that says we have to post some rules.
Sometimes we are asked by copyright holders to see that one of our customers stops doing something like downloading movies. We will contact you with this sort of thing as at some point it could escalate and get ugly. We won't turn over any information unless we get a court order to do so but if you ignore this sort of warning they have lawyers that are pretty skilled at getting their way.
We will do everything we can to protect your privacy.