There is a statewide network issue that is affecting some services. This is outside of our network but MANY sites may not work right now.
This issue has been somewhat intermittent and "might" be better now.
OWT and NoaNet are monitoring the situation but we have nothing more at this time.
We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9 AM to 5 PM. Our technical support line is answered from 8AM to 6PM however.
We are closed weekends and most holidays.
| Department | Phone | Hours | |
| Billing, Sales or Account Questions | 509-735-0408 | 9 AM to 5 PM M-F | admin@owt.com |
| Technical Support | 509-783-3454 | 8 AM to 6 PM M-F | help@owt.com |
If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician.
When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone.
It's back and it's ugly out there. We strongly urge you stay out of it if you can. For those that have computers here or really want to see is we suggest you wait another day but if you must we'll try to be here but walking on our parking lot is worse than driving!
Tech support will always be monitoring services, Email and voicemail as well.
Stay safe Tri-Cities!
Here is our holiday schedule for our business offices and tech support. All services will be monitored 24/7 of course. Below are simply the days we will not be in the office that we normally would:
November 24th and 25th - closed for the Thanksgiving Holiday.
December 23rd and December 26th - closed for the Christimas Holiday.
Our legacy webmail system - many of you know this as "SquirrelMail" - has been upgraded. Not that much has changed but what has is significant:
The system still works just as it has and is the same old webmail system you are used to other than a few cosmetic changes to make things a bit clearer.
It's now 2024 and we STILL have customers giving up their passwords to third parties!
Please KNOW that OWT will NEVER EVER ask for your password in any abnormal way. If something doesn't look right IT ISN'T!
When we see compromised accounts we will immediately lock the account and you will need to call technical support for a new password.
We continue to get queries from customers about this. Please remember OWT sends out billing via Email to many of our customers but otherwise almost never Email our customers. We will NEVER EVER ask you for any of your account information via Email. EVER!!! Do not fall for these phishing scams!
In reality no one does this! If any Email wants you to verify anything and you didn't just interact with them recently then it is probably bogus. If for some reason you think it might be real just login to that site THE WAY YOU NORMALLY DO AND NOT FROM A LINK IN THE EMAIL.
Online scams to lure customers into providing account, personal or other sensitive information are on the rise. OWT takes several steps to help prevent this sort of thing but there is only so much we can do. Most phishing scams look very legitimate. Our MailScanner will alert you to any Email where a web link points to a different web address than the address it shows you in the Email. This bright red message might be annoying in harmless Emails where the marketer put a different link in just for tracking purposes but this feature has save many from clicking on harmful links that lead to malware installation.
We would like to remind our customers that OWT, and really almost everyone that runs a legitimate business, will NEVER ask you for sensitive information via Email. If they do require additional information they will ask you to login to your existing account and THEN request that information. Even very legitimate looking requests should be intensely scrutinized and we ask that everyone think long and hard before clicking on a web link from any Email that you are not sure about.