Welcome to our new technical support website. We will be improving the site over time.
We are always willing to walk you through the changes over the phone. Just call us at 783-3454.
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We're Not just an Internet Service Provider!
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Current Internet Health Rating:
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Excessive Spam
May 10, 2010
The past 3 days you probably noticed more spam in your inbox than usual. So did we.
We made plenty of adjustments and we feel the spam tide is back to normal. Thank you for your patience.
Bogus OWT Emails (UPDATED)
We are once again getting some calls regarding an Email that appears to be from us requesting your username and password. This time it is WE WILL NEVER DO THIS!!! WE NEVER HAVE IN 15 YEARS AND WON'T EVER IN THE FUTURE!!!! Anytime you get an Email from ANYONE asking for your username and password it is almost certainly BOGUS!
Because spammers have, sadly, had some success getting our customers to give up their passwords they are working a bit harder at it now. Purporting to be OWT they are informing users that their webmail account has been disabled - something we would actually do if your account was compromised. This look pretty legit but IT IS NOT!!!! OWT WILL NEVER ASK YOU FOR YOUR PASSWORD except maybe on the phone during a technical support call when YOU are requesting help.
DSL Filters
DSL uses a clever technology to allow broadband Internet access over the same copper line you use for your telephone. The down side of this is that your telephone equipment can cause some problems for your broadband connection. For this reason DSL modems ship with a small supply of DSL filters. These filters are designed to be connected inline between your existing phone plug and the wall jack.
In the early days of DSL these filters really weren't a big deal and we really only pushed their use with FAX machines. However, today with DSL over ATM technology filters are more important. OWT suggests that EVERY phone, FAX machine, modem or satellite receiver be connected to the phone line with a filter connected. If your DSL is running slow or has any reliability issues we urge you to make sure all standard phone equipment is connected through a filter. If you can't find your filters please contact tech support and we will try to help you out.
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