In the Dial field enter the appropriate phone number for your city. Kennewick: 591-4025 Pasco: 492-5029 Richland: 591-4025 Benton City: 588-7153 In the User name field enter the username given to you by OWT followed by @owt.com eg. username@owt.com Then enter the Password you were given as well. You can check "Show characters" to verify your password. Also put a check for "Remeber this Password" Type OWT for a connection name. And place a check to allow other people to use this connection.