We monitor our services 24/7 but can actually be found in the office for technical support, billing questions or new accounts etc. Monday - Friday from 9 AM to 5 PM. Our technical support line is answered from 8AM to 6PM however.
We are closed weekends and most holidays.
| Department | Phone | Hours | |
| Billing, Sales or Account Questions | 509-735-0408 | 9 AM to 5 PM M-F | admin@owt.com |
| Technical Support | 509-783-3454 | 8 AM to 6 PM M-F | help@owt.com |
If you have an after hours emergency our technical support voicemail will provide you with number to page an on-call technician.
When calling technical support please make sure to let the phone ring several times as we are often working away from our desk in a noisy server area and need time to get to a quiet area to answer the phone.