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Welcome to our new technical support website. We will be improving the site over time.

We are always willing to walk you through the changes over the phone. Just call us at 783-3454.

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News
DSL Filters

DSL uses a clever technology to allow broadband Internet access over the same copper line you use for your telephone. The down side of this is that your telephone equipment can cause some problems for your broadband connection. For this reason DSL modems ship with a small supply of DSL filters. These filters are designed to be connected inline between your existing phone plug and the wall jack.

In the early days of DSL these filters really weren't a big deal and we really only pushed their use with FAX machines. However, today with DSL over ATM technology filters are more important. OWT suggests that EVERY phone, FAX machine, modem or satellite receiver be connected to the phone line with a filter connected. If your DSL is running slow or has any reliability issues we urge you to make sure all standard phone equipment is connected through a filter. If you can't find your filters please contact tech support and we will try to help you out.

Bogus OWT Support Emails

We are once again getting some calls regarding an Email that appears to be from us requesting your username and password. WE WILL NEVER DO THIS!!! WE NEVER HAVE IN 15 YEARS AND WON'T EVER IN THE FUTURE!!!! Anytime you get an Email from ANYONE asking for your username and password it is almost certainly BOGUS!

Did you know that OWT repairs computers too?

We don't just provide great tech support - we can fix your ailing PC or Mac as well. From virus issues and blown up Windows to replacing drives and other components let OWT get the job done right and save you money in the process. OWT has very competitive service rates and a lot of experience with both PCs and Macs. We do quite a bit of hardware repair and just about any kind of software related repair including data recovery. We can save you or your business money!

Nervous about that upgrade? Let OWT take the hassles away for you. Call 783-3454 to make an appointment - we have openings just about every day!

'Psyb0t' Attacks Modems and Routers, Not PCs

A fascinating new botnet has been found running on DSL modems and routers running an embedded Linux distribution.

The worm is called "psyb0t" and appears to have been circulating since at least January, 2009. The worm infects any of a family of Linux Mipsel devices ("Mipsel" is the port of Debian Linux on MIPS processors) that contain one of several administration interfaces. The worm uses a dictionary attack against the admin interface.

If you have a DSL modem or Ethernet router with a "weak" password (something silly like admin and password) then YOU MAY BE VULNERABLE. We will have more info as it becomes available.


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